At Vital Leads, we strive for 100% customer satisfaction. If you’re not completely happy with your purchase, we offer a hassle-free return and refund process.

1. Returns Policy

✅ 30-Day Return Window – You may return your sign monitor within 30 days of delivery for a full refund or exchange.
✅ Condition Requirement – The product must be unused, in original packaging, and with all accessories included.
✅ Return Authorization (RA) Required – Contact our support team 

How to Return:

1. Contact Us – Emailinfo@ vitalleads.com.au or call [your phone number] for a Return Authorization (RA) number.

2. Pack Securely – Repackage the item in its original box with all protective materials.

3. Ship Back – Send the product to our return address (provided upon RA approval).

4. Refund Processed – Once received and inspected, we’ll process your refund within 5-7 business days.

2. Refund Policy

💰 Full Refund – If the return meets our policy, you’ll receive a refund to your original payment method.
🚚 Shipping Costs – Return shipping is the customer’s responsibility unless the return is due to our error or a defective product.
🔁 Exchanges – Prefer a different model? We’ll arrange an exchange (subject to availability).

Non-Refundable Situations:

❌ Products damaged due to misuse or improper installation.
❌ Monitors without original packaging or missing parts.
❌ Items purchased from third-party sellers (not fulfilled by Vital Leads).

3. Warranty & Defective Products

🔧 1-Year Limited Warranty – Covers manufacturing defects.
🛠️ How to Claim:

• Contact us within 7 days of noticing the defect.

• Provide proof of purchase and a detailed issue description.

• We’ll repair, replace, or refund based on inspection.